Documentation & SafetyQuestion 72 of 80
A refusal-of-service incident report is most useful when it includes:
a.The time and date of the incident
b.A factual description of the patron's behavior and signs of intoxication
c.The actions staff took, such as refusing service and offering a ride
d.All of the above
Explanation
An effective incident report captures the time and date, objective observations of the patron's condition, and the steps staff took. Sticking to facts rather than opinions makes the record credible. Complete documentation strengthens the establishment's position if the incident is later questioned.
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Related questions on this topic
- After refusing service to an intoxicated patron who then caused a disturbance, why should the seller-server document the incident?
- A patron becomes angry when you refuse further service. The safest way to handle the refusal is to:
- When a refusal starts to escalate beyond what the seller-server can safely handle, the best step is to:
- An intoxicated patron insists on driving home. The most responsible action for the seller-server and staff is to:
- Which of the following belongs in good record-keeping practices for a seller-server establishment?
- A patron passes out at a table. Beyond stopping service, the staff's FIRST concern should be:
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