Documentation & SafetyQuestion 74 of 80
When a refusal starts to escalate beyond what the seller-server can safely handle, the best step is to:
a.Handle it entirely alone to avoid bothering anyone
b.Serve one more drink to defuse it
c.Involve a manager or security to help manage the situation
d.Leave the floor and hide
Explanation
When a situation exceeds what one server can safely manage, bringing in a manager or security provides backup and helps de-escalate. Serving another drink would be illegal and counterproductive. Team support keeps both staff and patrons safe.
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Related questions on this topic
- After refusing service to an intoxicated patron who then caused a disturbance, why should the seller-server document the incident?
- A refusal-of-service incident report is most useful when it includes:
- A patron becomes angry when you refuse further service. The safest way to handle the refusal is to:
- An intoxicated patron insists on driving home. The most responsible action for the seller-server and staff is to:
- Which of the following belongs in good record-keeping practices for a seller-server establishment?
- A patron passes out at a table. Beyond stopping service, the staff's FIRST concern should be:
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PrepPass Editorial Team · Verified against TABC (Texas Alcoholic Beverage Commission) Seller-Server Certification · How we review