Documentation & SafetyQuestion 75 of 80
An intoxicated patron insists on driving home. The most responsible action for the seller-server and staff is to:
a.Hand over the keys and wish them luck
b.Offer and help arrange safe alternate transportation, such as a rideshare, taxi, or sober friend
c.Let them drive since it is their choice
d.Only stop them if they are a stranger
Explanation
Helping arrange a safe ride, whether a rideshare, taxi, or sober companion, protects the patron and the public. Allowing an obviously intoxicated person to drive exposes them and others to serious harm and the business to liability. Offering transportation options is a key part of responsible service.
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Related questions on this topic
- A refusal-of-service incident report is most useful when it includes:
- A patron becomes angry when you refuse further service. The safest way to handle the refusal is to:
- When a refusal starts to escalate beyond what the seller-server can safely handle, the best step is to:
- Which of the following belongs in good record-keeping practices for a seller-server establishment?
- A patron passes out at a table. Beyond stopping service, the staff's FIRST concern should be:
- Why is it important that refusal and incident decisions be backed by management involvement and clear policy?
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PrepPass Editorial Team · Verified against TABC (Texas Alcoholic Beverage Commission) Seller-Server Certification · How we review