Documentation & SafetyQuestion 78 of 80
Why is it important that refusal and incident decisions be backed by management involvement and clear policy?
a.So servers can blame each other later
b.Because policies are only for show
c.Consistent policy and management support protect staff, ensure fair treatment, and strengthen legal defenses
d.So the business can avoid ever refusing anyone
Explanation
Clear house policy and management support give servers consistent guidance, protect them when they make correct refusals, and bolster the establishment's legal position. This consistency also ensures patrons are treated fairly. It is a foundation of a responsible service program.
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