Documentation & SafetyQuestion 79 of 80
When writing an incident report about a cut-off patron, the seller-server should record:
a.Personal opinions about the patron's character
b.Objective, factual observations such as slurred speech, stumbling, and the time service was refused
c.Only the amount of the unpaid tab
d.Nothing, to avoid creating evidence
Explanation
Incident reports should stick to objective, observable facts like specific signs of intoxication and the time of refusal. Opinions about a patron's character weaken the record and can create problems. Factual, timely documentation is what protects staff and the business.
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Related questions on this topic
- When a refusal starts to escalate beyond what the seller-server can safely handle, the best step is to:
- An intoxicated patron insists on driving home. The most responsible action for the seller-server and staff is to:
- Which of the following belongs in good record-keeping practices for a seller-server establishment?
- A patron passes out at a table. Beyond stopping service, the staff's FIRST concern should be:
- Why is it important that refusal and incident decisions be backed by management involvement and clear policy?
- A patron you cut off asks a sober friend to drive them home, and the friend agrees. The seller-server should:
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