Network OperationsCâu 50 / 100
Which agreement defines the guaranteed uptime and response times a service provider commits to deliver?
a.MOU
b.NDA
c.SLA
d.AUP
Giải thích
A Service Level Agreement (SLA) specifies measurable commitments such as guaranteed uptime and response times between a provider and customer. Failing to meet an SLA may trigger penalties or credits. SLAs guide operational priorities and escalation.
Luyện miễn phí toàn bộ 100 câu hỏi — không cần đăng ký.
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Đội Ngũ Biên Tập PrepPass · Đối chiếu với CompTIA Network+ (N10-009) · Quy trình kiểm tra