A client verbalizes anger at the nursing staff about the diagnosis. Which response by the nurse is most therapeutic?

a."You have no reason to be angry with us."
b."If you keep yelling, I will leave."
c."You seem upset. Can you tell me what is troubling you?"
d."Calm down and stop being difficult."

Giải thích

Acknowledging the client's feelings and inviting them to talk helps identify the underlying concern. Defensive or dismissive responses escalate anger and block communication. Reflecting emotion is a therapeutic technique.

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