Laws & LiabilityCâu 13 / 80
What is the safest legal approach when a guest becomes argumentative after being refused service?
a.Stay calm, remain polite, and involve a manager or security if needed
b.Serve one more drink to calm them down
c.Threaten the guest with arrest
d.Refund all of their money immediately without discussion
Giải thích
Remaining calm and involving a manager or security keeps the situation from escalating while still upholding the refusal. Serving another drink to appease the guest would compound the legal risk. De-escalation protects staff, guests, and the establishment.
Luyện miễn phí toàn bộ 80 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- What does 'strict liability' mean in the context of serving a minor?
- Which practice is most likely to reduce an establishment's legal exposure under dram shop laws?
- Who is generally responsible for knowing and following the alcohol laws that apply while on shift?
- Why might an establishment maintain written records of incidents involving refused service?
- Which of the following is typically prohibited under alcohol laws?
- What is the main reason liquor laws restrict 'happy hour' or drink-special practices in some states?
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Đội Ngũ Biên Tập PrepPass · Đối chiếu với ServSafe Alcohol (Responsible Alcohol Service) · Quy trình kiểm tra