A resident's adult daughter visits and becomes loudly critical of the CNA's care in front of the resident. The CNA's BEST response is to:
Explanation
Difficult family dynamics are common and rarely about the CNA personally. The CNA should remain professional, use active listening, acknowledge feelings, and invite a private conversation that includes the nurse or social worker. Arguing (a) escalates and risks complaints. Ordering family out (c) exceeds CNA authority and may violate visitation rights under 42 CFR §483.10(f)(4). Withdrawing care (d) is abandonment. The charge nurse documents the interaction and coordinates with social services per Title 22 CCR §72527 (resident rights).
Law Reference: 42 CFR §483.10; Title 22 CCR §72527This topic, taught in full in the Certified Nursing Assistant (CNA) guide. CNA — Complete Study Guide (2026) — PDF + EPUB, $19.99 · 14-day refund →
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