Mental HealthQuestion 138 of 200
A resident's adult daughter visits and becomes loudly critical of the CNA's care in front of the resident. The CNA's BEST response is to:
a.Argue with the daughter to defend the care given
b.Tell the daughter to leave the facility immediately
c.Remain calm, listen without interrupting, acknowledge concerns, offer to discuss privately, and notify the charge nurse
d.Stop providing care to the resident as long as the daughter visits
Explanation
Difficult family dynamics are common and rarely about the CNA personally. The CNA should remain professional, use active listening, acknowledge feelings, and invite a private conversation that includes the nurse or social worker. Arguing (a) escalates and risks complaints. Ordering family out (b) exceeds CNA authority and may violate visitation rights under 42 CFR §483.10(f)(4). Withdrawing care (d) is abandonment. The charge nurse documents the interaction and coordinates with social services per Title 22 CCR §72527 (resident rights).
Law Reference: 42 CFR §483.10; Title 22 CCR §72527Practice all 200 questions free — no signup required.
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