Mental HealthQuestion 135 of 200
A resident becomes verbally aggressive and raises a fist toward the CNA during a bath. The BEST de-escalation response is to:
a.Physically restrain the resident's arms and finish the bath
b.Argue with the resident to prove the bath is necessary
c.Stop the task, step back to a safe distance, speak calmly in a low voice, give the resident space, and leave to get help
d.Slap the resident's hand down to assert authority
Explanation
De-escalation: stop the trigger task, give the resident space, lower voice and posture, validate feelings, and remove yourself if unsafe to summon help. Physical restraint without a physician order and informed consent (a) violates 42 CFR §483.12 (right to be free from abuse and unnecessary restraint). Arguing (b) escalates. Striking the resident (d) is battery (PC §242) and abuse — grounds for immediate termination, criminal prosecution, and CDPH license revocation. Title 22 CCR §72319 requires policies on resident behavior management without abuse.
Law Reference: 42 CFR §483.12; Title 22 CCR §72319Practice all 200 questions free — no signup required.
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