A Vietnamese-speaking resident becomes anxious because the staff do not speak her language. The MOST culturally responsive CNA action is to:
Explanation
Title VI (42 USC §2000d) prohibits discrimination based on national origin in any program receiving federal funds, including Medicare/Medicaid facilities. Facilities must provide meaningful language access (qualified interpreters, translated materials). 42 CFR §483.10(b)(3) requires care plan information in a language the resident understands. Speaking louder (c) is ineffective and demeaning. Relying solely on family (b) breaches privacy and may be unreliable. Skipping communication (a) is neglect and violates dignity. Culturally responsive care includes greetings in the resident's language, foods, and customs.
Law Reference: 42 CFR §483.10; Title VI of the Civil Rights Act, 42 USC §2000dThis topic, taught in full in the Certified Nursing Assistant (CNA) guide. CNA — Complete Study Guide (2026) — PDF + EPUB, $19.99 · 14-day refund →
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