An LGBTQ+ elder resident shares with the CNA that she was discriminated against in a prior facility and is afraid to be 'out' here. The BEST CNA action is to:
Explanation
California's LGBTQ Long-Term Care Facility Resident's Bill of Rights (HSC §1439.50 et seq.) prohibits discrimination, mistreatment, or denial of services based on actual or perceived sexual orientation, gender identity, gender expression, or HIV status in LTC. The CNA affirms identity, uses chosen name and pronouns, protects privacy, and reports concerns. Silencing the resident (c) is itself harm. Casual disclosure (d) violates privacy. Refusing care (b) is discrimination and abandonment. Facilities must ensure equal access; violations may trigger CDPH enforcement and civil liability.
Law Reference: 42 CFR §483.10; HSC §1439.50This topic, taught in full in the Certified Nursing Assistant (CNA) guide. CNA — Complete Study Guide (2026) — PDF + EPUB, $19.99 · 14-day refund →
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