Mental HealthQuestion 146 of 200
A transgender female resident asks to be addressed as 'Ms.' and 'she/her.' Her chart shows her legal first name as 'Robert.' The CNA should:
a.Continue calling her 'Robert' and 'sir' because the chart says so
b.Address her as 'Ms.' with her chosen name and use she/her pronouns, document her stated preference, and ensure roommate, bathing, and clothing accommodations respect her gender identity
c.Ask other residents what name they prefer to call her
d.Refuse to use a name not on the legal record
Explanation
Under HSC §1439.50 (Lesbian, Gay, Bisexual, Transgender Long-Term Care Facility Resident's Bill of Rights), willful and repeated failure to use a resident's preferred name or pronouns can constitute prohibited mistreatment. Facilities must address residents by chosen name and pronoun and provide bathing, clothing, and rooming accommodations consistent with gender identity. The CNA documents preferences and reports any staff or roommate harassment. Using the legal name only (a, d) or polling others (c) violates dignity, identity, and CA law. Compliance is also a 42 CFR §483.10 dignity obligation.
Law Reference: HSC §1439.50; 42 CFR §483.10Practice all 200 questions free — no signup required.
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