TroubleshootingQuestion 89 of 100
Why should a technician avoid using excessive technical jargon when speaking with a non-technical user?
a.It can confuse the user and hinder clear communication
b.It makes the technician sound less smart
c.Users prefer to feel confused
d.Jargon is always required by policy
Explanation
Non-technical users may not understand specialized terminology, which can cause confusion and frustration. Explaining in plain language ensures the user understands the situation and any steps they need to take. Clear communication is a key customer service skill.
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