TroubleshootingQuestion 91 of 100
A user's application keeps freezing. Which step reflects forming and testing a hypothesis?
a.Ignoring the issue and hoping it resolves
b.Immediately replacing the hard drive
c.Suspecting insufficient memory and checking resource usage in Task Manager
d.Telling the user to buy a new computer
Explanation
After identifying the problem, you form a probable theory of the cause and test it. Suspecting a memory shortage and checking resource usage is a logical hypothesis test. If the theory is confirmed, you can address it; if not, you form a new theory.
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