TroubleshootingQuestion 93 of 100
When a fix requires restarting a user's computer, what is good customer service practice?
a.Warn the user and let them save their work before restarting
b.Restart without any notice
c.Refuse to explain what will happen
d.Restart repeatedly without asking
Explanation
Before taking disruptive actions like a restart, inform the user so they can save work and prepare. This respects the user's time and prevents accidental data loss. Clear communication about what you are doing builds trust.
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