TroubleshootingQuestion 99 of 100
After resolving an issue, why should you follow up with the customer when appropriate?
a.To sell them additional products
b.To reopen closed tickets randomly
c.To confirm the solution is still working and ensure satisfaction
d.To avoid documenting anything
Explanation
Following up confirms that the fix held and that the customer is satisfied with the resolution. It demonstrates care and can catch any lingering or recurring issues early. This professional courtesy strengthens the customer relationship.
Practice all 100 questions free — no signup required.
Related questions on this topic
- A group of users on the same floor all lose internet at once. What does this pattern suggest?
- Why is it important to consider the 'scope' of a problem early in troubleshooting?
- What is a benefit of maintaining a calm, patient tone with a frustrated customer?
- A laptop shows no display but you can hear it running. Which is a reasonable early check?
- Why is it useful to reproduce a reported problem when possible?
- A user says 'the internet is down,' but only one website fails to load while others work. What does this indicate?
Last reviewed: · editorial process
PrepPass Editorial Team · Verified against Google IT Support Professional Certificate · How we review