TroubleshootingQuestion 100 of 100
A user says 'the internet is down,' but only one website fails to load while others work. What does this indicate?
a.The user's entire network connection is broken
b.The computer needs to be replaced
c.All websites are offline
d.The problem is likely with that specific website or its DNS, not the user's whole connection
Explanation
If other sites load normally, the user's internet connection is generally working, so the issue is specific to one site or its DNS resolution. Clarifying the actual symptom prevents chasing the wrong cause. This shows the value of confirming details rather than accepting a broad description.
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