'Verbal Judo' / tactical communication training, often referenced in BSIS de-escalation curricula, centers on which core principle?
Explanation
Verbal Judo, developed by Dr. George Thompson, teaches officers to seek voluntary compliance through empathy, calm tone, professional courtesy, and treating subjects with dignity. Core skills include LEAPS (Listen, Empathize, Ask, Paraphrase, Summarize) and offering choices that preserve the subject's face. Yelling (b), mockery (c), and silence (d) escalate, damage credibility, and provoke complaints and civil litigation. The technique improves both outcomes and officer safety by reducing the frequency of physical confrontations.
Law Reference: Dr. George Thompson, 'Verbal Judo'; BSIS de-escalation curriculumThis topic, taught in full in the California Guard Card (BSIS Security Guard) guide. California Guard Card — Complete Study Guide (2026) — PDF + EPUB, $9.99 · 14-day refund →
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