Cumulative observation is a key RBS skill. It means:
Explanation
Cumulative observation means watching each patron throughout the visit, noting how their speech, coordination, appearance, and behavior change as drinks accumulate. A single slurred word may be ambiguous; the same word combined with a stumble 10 minutes later confirms impairment. Servers should also share observations across shift changes. Letting impairment build without intervention (c) defeats the entire purpose of RBS.
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Related questions on this topic
- A patron has had three drinks but their speech is fine, coordination looks normal, and they seem composed. They are now requesting a fourth drink. What is the BEST server practice?
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