Safe ServiceQuestion 68 of 80
What is a recommended way to refuse further service to an intoxicated guest?
a.Announce it loudly to embarrass them
b.Argue about how much they have had
c.Ignore them and walk away
d.Politely and firmly explain you cannot serve more alcohol, and offer water, food, or help with transportation
Explanation
A good refusal is polite, firm, and discreet, letting the guest know you cannot serve more alcohol while offering water, food, or help getting home safely. Avoiding argument and embarrassment reduces the chance of escalation. Involving a manager can help if the guest resists.
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Related questions on this topic
- What does 'intervention' mean in responsible alcohol service?
- Why is offering water and food part of safe alcohol service?
- What is a responsible action if an intoxicated guest intends to drive home?
- Why is documentation important after refusing service or handling an incident?
- What is the best time to begin intervening with a guest who is drinking heavily?
- Which approach best helps prevent conflict when intervening with a guest?
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PrepPass Editorial Team · Verified against ServSafe Alcohol (Responsible Alcohol Service) · How we review