Receiving & StorageQuestion 142 of 320

When a delivery is rejected, what is the correct procedure?

a.Quietly throw the food in the dumpster
b.Set the rejected items apart from accepted food, tell the delivery driver the reason, and get a signed adjustment or credit before the driver leaves
c.Store it in the walk-in until the manager decides later
d.Accept it and mark it 'do not use'

Explanation

Rejected food should be separated from accepted deliveries so it is not mistakenly used, the reason explained to the driver, and a signed credit slip or adjustment obtained before the truck leaves. Throwing it out yourself forfeits the credit and record; storing rejected food in the walk-in risks accidental use; and accepting then labeling 'do not use' still brings unsafe food into the operation.

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