Hardware & Network TroubleshootingCâu 96 / 100
During troubleshooting, why is it important to question the user and identify recent changes?
a.To assign blame
b.To delay the repair
c.To fill out paperwork only
d.Recent changes often reveal the cause and speed diagnosis
Giải thích
Asking about recent changes (new hardware, updates, spills) frequently uncovers the root cause quickly. It is part of properly identifying the problem, not about blame or delay.
Luyện miễn phí toàn bộ 100 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- After a Windows update, a specific device stops working. What is the most targeted fix to try first?
- A user says 'the internet is slow.' Which step best narrows the cause?
- A laptop screen is very dim but an external monitor works fine. What is the likely faulty component?
- A computer reports a S.M.A.R.T. error at boot. What does this indicate?
- A PC frequently shows blue-screen (BSOD) crashes citing memory errors. What is a sound diagnostic step?
- When a proposed theory is not confirmed by testing, what should the technician do?
Cập nhật gần nhất: · quy trình kiểm tra
Đội Ngũ Biên Tập PrepPass · Đối chiếu với CompTIA A+ Core 1 (220-1101) · Quy trình kiểm tra