Network TroubleshootingCâu 75 / 100
According to the structured troubleshooting methodology, what is the first step when addressing a network problem?
a.Implement the solution immediately
b.Identify the problem and gather information
c.Document findings and outcomes
d.Escalate to the vendor
Giải thích
The methodology begins with identifying the problem by gathering information, questioning users, and determining the scope. Jumping straight to solutions risks fixing the wrong thing. Later steps include establishing a theory, testing it, and documenting.
Luyện miễn phí toàn bộ 100 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- After establishing a theory of probable cause, what is the next step in the troubleshooting process?
- A user cannot reach any website by name but can ping external IP addresses directly. Which service is most likely misconfigured?
- A client receives an address in the 169.254.x.x range. What does this most likely indicate?
- Which command-line tool traces the path packets take to a destination, revealing each hop along the way?
- Two devices on the same subnet cannot communicate, and one shows a duplicate IP address error. What is the likely cause?
- A fiber link shows very high signal loss and intermittent connectivity. Which physical issue is a likely cause?
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