TroubleshootingCâu 86 / 100
A user reports their computer will not turn on at all. What is a sensible first thing to check?
a.Reinstall the operating system
b.Whether the power cable is connected and the outlet has power
c.Replace the CPU
d.Update the graphics driver
Giải thích
When a computer shows no signs of power, start with the simplest and most likely causes, such as the power cable, connection, and outlet. Verifying power before assuming a major component failure saves time and effort. Troubleshooting should move from simple to complex.
Luyện miễn phí toàn bộ 100 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- In troubleshooting, why is it useful to change only one variable at a time?
- What does it mean to 'escalate' a support ticket?
- Why is documenting the steps taken and the resolution important after solving a problem?
- What is the value of empathy when providing customer support?
- A printer is not printing. Following a logical process, which check comes early?
- Why should a technician avoid using excessive technical jargon when speaking with a non-technical user?
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