Khung pháp lýCâu 383 / 398
A member firm receives a written customer complaint alleging misconduct by a registered representative involving the customer's funds. What is the firm's general obligation regarding this complaint?
a.Discard it if the representative denies wrongdoing
b.Keep a record of the complaint and report it as required, including on the representative's Form U4 if applicable
c.Forward it directly to the SEC for prosecution
d.Refer it immediately to FINRA arbitration
Giải thích
Firms must keep records of written customer complaints and, depending on the nature and allegations, report them to FINRA and update the representative's Form U4 disclosures where required. Certain complaints involving allegations of theft, forgery, or misappropriation are individually reportable. Proper recordkeeping and reporting help regulators monitor conduct.
Trích dẫn luật: FINRA RulesLuyện miễn phí toàn bộ 398 câu hỏi — không cần đăng ký.
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