Documentation & SafetyCâu 73 / 80
A patron becomes angry when you refuse further service. The safest way to handle the refusal is to:
a.Stay calm and polite, keep a professional tone, and avoid arguing or embarrassing the patron
b.Loudly announce to the whole bar that they are cut off
c.Physically remove them yourself immediately
d.Mock them until they leave
Giải thích
Refusing service calmly and discreetly reduces the chance of confrontation and keeps everyone safer. Publicly embarrassing or physically confronting a patron tends to escalate the situation. A professional, low-key approach is both safer and more effective.
Luyện miễn phí toàn bộ 80 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- After refusing service to an intoxicated patron who then caused a disturbance, why should the seller-server document the incident?
- A refusal-of-service incident report is most useful when it includes:
- When a refusal starts to escalate beyond what the seller-server can safely handle, the best step is to:
- An intoxicated patron insists on driving home. The most responsible action for the seller-server and staff is to:
- Which of the following belongs in good record-keeping practices for a seller-server establishment?
- A patron passes out at a table. Beyond stopping service, the staff's FIRST concern should be:
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