Documentation & SafetyCâu 78 / 80
Why is it important that refusal and incident decisions be backed by management involvement and clear policy?
a.So servers can blame each other later
b.Because policies are only for show
c.Consistent policy and management support protect staff, ensure fair treatment, and strengthen legal defenses
d.So the business can avoid ever refusing anyone
Giải thích
Clear house policy and management support give servers consistent guidance, protect them when they make correct refusals, and bolster the establishment's legal position. This consistency also ensures patrons are treated fairly. It is a foundation of a responsible service program.
Luyện miễn phí toàn bộ 80 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- When a refusal starts to escalate beyond what the seller-server can safely handle, the best step is to:
- An intoxicated patron insists on driving home. The most responsible action for the seller-server and staff is to:
- Which of the following belongs in good record-keeping practices for a seller-server establishment?
- A patron passes out at a table. Beyond stopping service, the staff's FIRST concern should be:
- When writing an incident report about a cut-off patron, the seller-server should record:
- A patron you cut off asks a sober friend to drive them home, and the friend agrees. The seller-server should:
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