Responsible Service of Alcohol (RSA) Practice Test — All Questions
4 questions
What does 'harm minimisation' mean in the context of serving alcohol?
- a.Selling as much alcohol as possible
- b.Only protecting the venue's profits
- c.Reducing the harm that alcohol can cause to patrons and the wider community✓
- d.Ignoring how much patrons drink
Harm minimisation aims to reduce alcohol-related harm, such as injury, violence, drink-driving and health problems, for both patrons and the community. Responsible service practices, safe-transport options and monitoring patrons all support this goal.
An intoxicated patron wants to drive home. Acting responsibly and within a duty of care, you should:
- a.Give them their keys and wave them off
- b.Serve them a coffee and let them drive
- c.Do nothing, as it is not your concern
- d.Discourage them from driving and help arrange safe transport such as a taxi, rideshare or a lift with a sober friend✓
Venues owe a duty of care and support harm minimisation by not letting intoxicated patrons drive. Encourage safer options, such as a taxi, rideshare, courtesy bus or a sober driver, and, where there is serious risk, follow venue procedures which may include contacting authorities.
Keeping an incident register or log of refusals and problems at a venue helps to:
- a.Record what happened, support staff decisions and improve safety and responsible-service practices✓
- b.Embarrass customers
- c.Increase alcohol sales
- d.Replace the need for RSA training
An incident register records refusals of service, ejections and other incidents. It supports consistent, defensible decisions, helps meet licence conditions, and lets a venue review and improve its responsible-service and harm-minimisation practices.
A group is encouraging one member to drink rapidly through a drinking game. As part of harm minimisation you should:
- a.Join in
- b.Serve the drinks faster
- c.Offer a prize for the winner
- d.Discourage the rapid drinking, slow the service and remind patrons of the venue's responsible-service policy✓
Rapid-drinking games lead quickly to intoxication and harm. Staff should discourage them, slow or refuse service, and apply the venue's responsible-service and harm-minimisation policies to keep patrons safe.