The Long-Term Care Ombudsman program's primary role is to:
Explanation
Established under the federal Older Americans Act (42 USC §3058g) and codified in California's HSC §9700 et seq., the LTC Ombudsman investigates complaints from or on behalf of LTC residents, advocates for resident rights and quality of care, and is authorized to receive abuse reports under W&I §15630. Ombudsmen do not provide medical care (c), license CNAs (a — that is CDPH), or manage facility operations (d). The CNA must know how to contact the local Ombudsman and post their contact information conspicuously.
Law Reference: Older Americans Act 42 USC §3058g; HSC §9701This topic, taught in full in the Certified Nursing Assistant (CNA) guide. CNA — Complete Study Guide (2026) — PDF + EPUB, $19.99 · 14-day refund →
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