Software TroubleshootingQuestion 70 of 100
A desktop application freezes frequently only when a specific large file is opened, while smaller files work fine. What is a sensible first hypothesis to test?
a.The power supply is failing
b.The specific file may be corrupt or too large for available memory
c.The monitor is defective
d.The keyboard driver is missing
Explanation
Because only one large file triggers the freeze, testing whether that file is corrupt or exceeds available memory is a logical first step, such as opening a copy or checking resource usage. General hardware failures would affect all files.
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