An insured calls her insurer to report a covered fire loss. By what deadline must the insurer acknowledge receipt of the claim communication?
a.Within 40 calendar days
b.Within 30 calendar days
c.Within 21 calendar days
d.Within 15 calendar days
Explanation
10 CCR §2695.5(e)(1) requires the insurer to acknowledge receipt of a claim communication immediately, but in no event more than 15 calendar days after receipt. The longer 40-day window is the deadline to accept or deny coverage, not to acknowledge.
Law Reference: 10 CCR §2695.5(e)(1)This topic, taught in full in the California Property & Casualty Broker-Agent guide. California Property & Casualty Broker-Agent Study Guide — 2026 Edition — PDF + EPUB, $24.99 · 14-day refund →
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