✅ Pass-or-Refund Guarantee

We only make money if PrepPass actually works for you. So we back the paid unlock with a simple promise: prepare with us, and if you still don't pass, you get your money back.

To qualify

• ✓You purchased a paid exam unlock or All-Access within the last 90 days.
• ✓You completed at least two full-length timed mock exams for this exam.
• ✓You reached a high mock readiness (80%+) on this exam.
• ✓You sat the real exam and did not pass.

How to claim

Within 14 days of not passing, email your official score report to support@preppass.org (button below) — attach the report directly and include the email address you used to purchase. We'll refund 100% of what you paid to your original payment method. No fine print, no restocking fee.

Downloadable eBooks — 14-day money-back guarantee

Every downloadable eBook (PDF + EPUB) comes with a 14-day money-back guarantee. Not satisfied, for any reason? Email support@preppass.org within 14 days of purchase — include the email address you used at checkout — and we'll refund 100% of what you paid to your original payment method. No questions asked, and you don't need to have taken the exam.

Standard refunds

Changed your mind before taking the exam? If you bought within the last 14 days and haven't submitted a mock exam, contact us for a full refund, no questions asked.

Questions? Use our feedback form, or email /feedback · support@preppass.org.