Refunds & Guarantees

We only make money if PrepPass actually works for you. So we back the paid unlock with a simple promise: prepare with us, and if you still don't pass, you get your money back.

Downloadable eBooks — 14-day money-back guarantee

Every downloadable eBook (PDF + EPUB) comes with a 14-day money-back guarantee. Not satisfied, for any reason? Email support@preppass.org within 14 days of purchase — include the email address you used at checkout — and we'll refund 100% of what you paid to your original payment method. No questions asked, and you don't need to have taken the exam.

Standard refunds

Changed your mind before taking the exam? If you bought within the last 14 days and haven't submitted a mock exam, contact us for a full refund, no questions asked.

Questions? Use our feedback form, or email /feedback · support@preppass.org.