Contamination & AllergensQuestion 80 of 320
A manager writes an allergen procedure for the staff. The FIRST step when a guest reports a food allergy should be to:
a.Take it seriously, listen carefully, and gather the specific allergens the guest must avoid
b.Assume the guest is exaggerating
c.Recommend the most popular dish without checking
d.Tell the guest all food is allergen-free
Explanation
The first step is to take the allergy seriously, listen to the guest, and identify exactly which allergens must be avoided so the kitchen can prepare a safe meal or advise against certain dishes. Dismissing the guest, recommending dishes blindly, or falsely claiming everything is allergen-free can lead to a dangerous reaction.
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