A manager writes an allergen procedure for the staff. The FIRST step when a guest reports a food allergy should be to:
a.Assure the guest that every menu item is free of the nine major allergens
b.Take it seriously, listen carefully, and gather the specific allergens the guest must avoid
c.Assume the guest is exaggerating, send the order through unmarked, and warn nobody
d.Recommend the kitchen's most popular dish without checking the recipe with the cooks on the line
Explanation
The first step is to take the allergy seriously, listen to the guest, and identify exactly which allergens must be avoided so the kitchen can prepare a safe meal or advise against certain dishes. No kitchen that fries, bakes, and plates in one space is free of all nine allergens, sending the order in without a word means the cooks take no precautions, and recommending a dish without reading its recipe is a guess with the guest's airway.
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