Software TroubleshootingPregunta 60 de 100
A mobile app repeatedly crashes on launch after the user has plenty of storage and a good connection. Which sequence of steps is most appropriate first?
a.Factory reset the phone right away
b.Replace the battery
c.Root the device
d.Force stop the app, clear its cache, then update or reinstall it
Explicación
Force stopping, clearing the app cache, and updating or reinstalling resolves most single-app crashes with minimal disruption. A factory reset or rooting is far more drastic and should not be the first response.
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