Governance & CompliancePregunta 96 de 100
Which agreement defines the measurable service levels a provider must meet, such as uptime guarantees?
a.MOU
b.Service level agreement
c.NDA
d.BPA
Explicación
A service level agreement (SLA) specifies measurable commitments like availability and response times, with consequences for missing them. It sets clear expectations between provider and customer. Monitoring against the SLA holds the provider accountable.
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