Psychosocial IntegrityPregunta 60 de 120
A client is angry and shouting at the nurse about a delayed procedure. Which response best de-escalates the situation?
a.You need to lower your voice right now
b.There is nothing I can do about the schedule
c.If you keep yelling, I will have to leave
d.I can see you are frustrated. Let's talk about what is upsetting you
Explicación
Acknowledging the client's feelings and inviting discussion de-escalates anger and builds rapport. Commanding or threatening the client escalates the conflict.
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