TroubleshootingCâu 100 / 100
A user says 'the internet is down,' but only one website fails to load while others work. What does this indicate?
a.The user's entire network connection is broken
b.The computer needs to be replaced
c.All websites are offline
d.The problem is likely with that specific website or its DNS, not the user's whole connection
Giải thích
If other sites load normally, the user's internet connection is generally working, so the issue is specific to one site or its DNS resolution. Clarifying the actual symptom prevents chasing the wrong cause. This shows the value of confirming details rather than accepting a broad description.
Luyện miễn phí toàn bộ 100 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- A group of users on the same floor all lose internet at once. What does this pattern suggest?
- Why is it important to consider the 'scope' of a problem early in troubleshooting?
- What is a benefit of maintaining a calm, patient tone with a frustrated customer?
- A laptop shows no display but you can hear it running. Which is a reasonable early check?
- Why is it useful to reproduce a reported problem when possible?
- After resolving an issue, why should you follow up with the customer when appropriate?
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