TroubleshootingCâu 96 / 100
What is a benefit of maintaining a calm, patient tone with a frustrated customer?
a.It guarantees the problem is hardware related
b.It removes the need to fix the issue
c.It ends the interaction immediately
d.It helps de-escalate emotions and keeps the interaction productive
Giải thích
Staying calm and patient helps defuse a frustrated customer's emotions and keeps the conversation focused on solving the problem. Reacting defensively can escalate tension. Professional composure improves both the outcome and the customer's experience.
Luyện miễn phí toàn bộ 100 câu hỏi — không cần đăng ký.
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