TroubleshootingCâu 93 / 100
When a fix requires restarting a user's computer, what is good customer service practice?
a.Warn the user and let them save their work before restarting
b.Restart without any notice
c.Refuse to explain what will happen
d.Restart repeatedly without asking
Giải thích
Before taking disruptive actions like a restart, inform the user so they can save work and prepare. This respects the user's time and prevents accidental data loss. Clear communication about what you are doing builds trust.
Luyện miễn phí toàn bộ 100 câu hỏi — không cần đăng ký.
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- Why is it important to consider the 'scope' of a problem early in troubleshooting?
- What is a benefit of maintaining a calm, patient tone with a frustrated customer?
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