TroubleshootingCâu 92 / 100
Why is active listening important during a support interaction?
a.It lets the technician multitask on other issues
b.It is only useful for sales
c.It slows down troubleshooting
d.It ensures you fully understand the problem and makes the user feel valued
Giải thích
Active listening means giving full attention, confirming understanding, and not interrupting. It ensures you accurately capture the problem details and helps the user feel respected. This reduces miscommunication and speeds accurate resolution.
Luyện miễn phí toàn bộ 100 câu hỏi — không cần đăng ký.
Câu hỏi liên quan cùng chủ đề
- Why should a technician avoid using excessive technical jargon when speaking with a non-technical user?
- What is the purpose of 'verifying full system functionality' after a repair?
- A user's application keeps freezing. Which step reflects forming and testing a hypothesis?
- When a fix requires restarting a user's computer, what is good customer service practice?
- A group of users on the same floor all lose internet at once. What does this pattern suggest?
- Why is it important to consider the 'scope' of a problem early in troubleshooting?
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