Hair ServicesQuestion 168 of 484

After rinsing a chemical relaxer, what is the next critical step?

a.Apply a high-volume developer to lift color
b.Use a neutralizing shampoo to stop the chemical action and rebalance pH
c.Wrap immediately for a perm
d.Skip conditioning to lock in straightness

Explanation

After thorough rinsing, an acid-balanced neutralizing shampoo is applied to stop the alkaline chemical action and return the hair toward its normal pH. Skipping this step leaves residual chemical in the hair and can lead to severe damage and breakage. Perming or coloring on top would compound the damage.

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