A guest specifically asks the server, “Does the house dressing contain any soy?” The server is not 100% sure. What is the legally and ethically correct response?

a.Tell the guest it is probably fine and let the guest decide
b.Refuse to answer because allergen information is confidential
c.Say, “Let me check with the kitchen and the label before I bring it,” and verify the ingredient statement before serving
d.Bring the dressing and let the guest taste a small amount to see if they react

Explanation

When a customer asks about an allergen, the operator must give accurate information. The correct response is to stop, check the ingredient label or recipe with the manager or chef, and confirm before serving. Guessing, refusing to answer, or letting the guest “test” the food can cause life-threatening reactions and legal liability.

Law Reference: FDA Food Code 3-602.11; Cal. H&S Code §114093

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