An employee answering a phone receives a bomb threat. The FBI/DHS-endorsed protocol calls for the call-taker to:
Explanation
FBI/DHS bomb-threat protocol calls for keeping the caller on the line as long as possible, recording exact words verbatim, noting voice characteristics (accent, age, gender, demeanor), background sounds (traffic, machinery, music, voices), and any specific details about the device or motive. A coworker silently signals 911. The completed Bomb Threat Checklist gives investigators critical leads. Hanging up (a) destroys intelligence value; threatening the caller (c) escalates and ends the call; public PA announcements (d) cause panic and may trigger an actual detonation if a device is present.
Law Reference: FBI/DHS Bomb Threat Stand-Off Card and ChecklistThis topic, taught in full in the California Guard Card (BSIS Security Guard) guide. California Guard Card — Complete Study Guide (2026) — PDF + EPUB, $9.99 · 14-day refund →
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