General Insurance PrinciplesQuestion 595 of 716

Twisting is a prohibited practice in which a producer:

a.Honestly compares two policies at the client's request
b.Uses misrepresentation to persuade a policyowner to drop one policy and buy another to the client's detriment
c.Collects the initial premium with the application
d.Delivers the issued policy to the client a few days later than originally promised because of an internal processing delay

Explanation

Twisting relies on misleading or incomplete comparisons to churn a client out of existing coverage into a new policy that harms them. An honest comparison, late delivery, or premium collection is not twisting.

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PrepPass team · Verified against California Life & Health Insurance License Exam · How we review
Reviewed by John Zihao Zhang — California-Licensed Life Insurance Agent (CA Dept. of Insurance License #4396095 — verify)
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