California-Specific RulesQuestion 67 of 158
Under the California Auto Body Bill of Rights, which statement is correct?
a.The insurer may require the insured to use a specific direct-repair shop
b.The insurer may suggest a direct-repair facility but the insured retains the right to choose the shop
c.The insurer is forbidden from suggesting any repair facility
d.Only the insured's lender may select the repair facility
Explanation
Insurance Code §758 and §758.5, with the implementing rules at 10 CCR §2695.8(g) and §2695.85, give the claimant the right to choose the repair facility. The insurer may suggest a direct-repair shop and may explain advantages, but it cannot require its use. The claimant's choice controls; the lender does not select the shop in a first-party physical-damage claim.
Law Reference: Cal. Ins. Code §758; §758.5Practice all 158 questions free — no signup required.
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