Under the California Fair Claims Settlement Practices Regulations, after receiving notice of a claim, within how many calendar days must an insurer acknowledge the claim and begin any necessary investigation?
a.30 calendar days
b.40 calendar days
c.10 calendar days
d.15 calendar days
Explanation
10 CCR §2695.5(e) requires the insurer to acknowledge receipt of a claim within 15 calendar days and to begin any investigation necessary. A separate 40-day window applies to accepting or denying the claim, and a 30-day window applies to payment after agreement, but the initial acknowledgment is 15 days.
Law Reference: 10 CCR §2695.5 (Fair Claims Settlement Practices Regulations)This topic, taught in full in the California Property & Casualty Broker-Agent guide. California Property & Casualty Broker-Agent Study Guide — 2026 Edition — PDF + EPUB, $24.99 · 14-day refund →
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