California-Specific RulesQuestion 71 of 215
Under California's Auto Body Repair Consumer Bill of Rights, which practice is prohibited?
a.Disclosing to the consumer that they may select the repair shop
b.An insurer requiring the consumer to use a specific shop without disclosing the right to choose
c.Providing a written estimate before repairs begin
d.Itemizing parts as new, used, or aftermarket on the final invoice
Explanation
Cal. Ins. Code §758.5 makes it an unfair practice for an insurer to require a claimant to use a particular auto repair shop, or to suggest one, without first informing the consumer in writing of the right to select the shop. The Auto Body Repair Bill of Rights also requires written estimates and parts disclosure — those practices are required, not prohibited.
Law Reference: Cal. Ins. Code §758.5Practice all 215 questions free — no signup required.
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