3 questions

Client Relations & Behavioral Coaching

In the stages-of-change (transtheoretical) model, a client who has no intention of becoming active in the foreseeable future is in the:

  • a.Action stage
  • b.Maintenance stage
  • c.Precontemplation stage
  • d.Preparation stage

In precontemplation the individual is not yet considering change. Recognizing a client's stage helps the trainer match coaching strategies, such as raising awareness rather than pushing an immediate program.

Client Relations & Behavioral Coaching

In the SMART goal framework, the 'S' stands for:

  • a.Specific
  • b.Strenuous
  • c.Standardized
  • d.Sudden

SMART goals are Specific, Measurable, Attainable, Realistic, and Timely. A specific goal clearly defines what is to be accomplished, which improves focus and accountability.

Client Relations & Behavioral Coaching

A trainer paraphrases and reflects back what a client just said to confirm understanding. This communication skill is:

  • a.Interrupting
  • b.Active (reflective) listening
  • c.Giving unsolicited advice
  • d.Changing the subject

Active or reflective listening involves paraphrasing and reflecting the client's words to show understanding and build rapport. It strengthens the coaching relationship and helps clarify the client's goals and concerns.

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