A guest calls to report becoming ill after last night's meal. What should the manager record first?
a.The guest's opinion of which cook prepared the dish
b.What the guest ate, when symptoms began, and contact details
c.The guest's willingness to accept a gift card for the trouble
d.The names of other guests at the table and their addresses
Explanation
A complaint log captures the food eaten, the date and time of the meal, when symptoms started, what the symptoms are, whether a doctor was seen, and how to reach the guest, because onset time and symptoms are what narrow the list of possible pathogens. Offering compensation during the first call can look like an admission and does nothing for the investigation.
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